RETURN & EXCHANGE
EXCHANGE & RETURN:
At lerenjack.com/ we are committed to providing a smooth and hassle-free exchange & return process. That’s why we offer our customers a 30-day exchange & return policy.
If for any reason you are not happy with your purchase, you can return it within 30 days of receipt of the product. Our customers are our priority because that’s what we made today.
We have learned from our years of experience that most returns are due to placing the wrong size order which is a ordinary mistake of most online shoppers and this is the effect of their home size chart. Most buyers buy online according to the size they usually wear, while a medium in the United States is different in the European Union or the United Kingdom and quite different in Australia and the rest of the world, but since we sell worldwide Yes, we cannot have a particular region size chart.
We have our own size chart which is why we ask our buyers to please double, triple their measurements from their size chart. This will save us both the hassle of returning and exchanging. If you are not sure about the size, please email us at “mail” or give us your measurements and customize the jacket for your special measurements (custom made to measure) Choose to have a jacket.
Our exchange & return policy are as follows:
EXCHANGE & RETURN POLICY:
If you would like to refund the purchase of anything from us, please observe the following:
- Kindly email us about the defective merchandise you collected or if you would like to resize and request an RMA (Return Business Authority) number.
- (Please be aware that we cannot accept returns without RMA)
- We will respond to your email with return instructions.
- Once the goods have been collected and inspected, we will either refund or exchange according to the customer’s need.
- Kindly note that returned product must be used in an unrealistic manner, in the original condition / packaging and with all tags and labels collect in them.
- Kindly return your product with postal service or courier to avoid loss due to product being loss as lerenjack.com/ don’t be held liable for the missing of product in transit for returns from purchaser.
- Customers are answerable for return shipping charges unless they receive something unless there are exceptions.
- we are not answerable if the purchaser chooses the wrong size.
RETURN PAYMENT OPTION:
- Buyers will be reimbursed for the product in the same manner of payment.
We have the below mention refund options:
- Moneyback (same payment method used, whether PayPal or debit / credit card payment)
- (up to 50%) Discount on next purchase
- Gift Certificate (can be used for next purchase)
Kindly note that custom the product (made for measurement), discounted product and product on sale are not refundable.
However, if you want to change the custom-made product, we can do it for free if the buyer pays both the shipping charges. This does not apply to discounted / promotional product or grand sale product.
The shipping cost cannot be refunded unless a defective product is shipped during the promotional period,
In case of a refund request due to a change of mind, the shipping cost cannot be refunded which will again be between $ 18 to $ 54 depending on the buyer’s location in the world even if the shipping for this product is free,
If you need more information or clarification about return / exchange policy, feel free to contact us “mail”